Car hire sector comes under fire from Which? Travel
Which? Travel has targeted the car hire sector in its latest investigation, claiming hidden fuel charges are bumping up the cost of overseas car rental by up to three times.
It sent undercover researchers to Spain to investigate car hire companies after receiving complaints from Which? members about being hit by large charges for fuel that were not made clear at the time of booking.
According to the consumer magazine, a researcher in Malaga was told the cheapest initial car-hire price including basic insurance was from Goldcar at €30.25. But when fuel was added on arrival, the price rose to €94.25.
In Alicante the researcher rented from UK broker Holiday Autos, locally-based company Centauro and direct from Hertz.
"At the time of the booking, Holiday Autos was the cheapest at €28, compared to €52.70 for Centauro and €65.58 for Hertz. However, once we picked up the car and fuel was added on, the Holiday Autos price rose to a huge €144.77 including enhanced insurance and fuel," said Which?.
"Companies used a ‘full-empty’ policy, in which consumers are charged for a full tank of petrol when they pick up the car and given no refunds for any fuel they do not use. The impact of these charges on the total price is not made clear when customers made the booking."
Which? Travel expert Rochelle Turner said: "All charges should be shown up-front at the time the booking is made so consumers can make the right choice and compare prices easily."
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Phocuswright reveals the world's largest travel markets in volume in 2025
Higher departure tax and visa cost, e-arrival card: Japan unleashes the fiscal weapon against tourists
Cyclone in Sri Lanka had limited effect on tourism in contrary to media reports
Singapore to forbid entry to undesirable travelers with new no-boarding directive
Euromonitor International unveils world’s top 100 city destinations for 2025