Carlson Wagonlit, Frosch fined by DOT for code-share violations
Carlson Wagonlit Travel and Frosch International Travel have been fined by the U.S. Department of Transportation (DOT) for violating the rules on disclosure of code-share flights.
CWT was fined $125,000 and Frosch was fined $65,000, and both were ordered to cease and desist from further violations.
CWT says it "has worked closely with the DOT to implement protocol to insure this will not happen again."
The DOT said the fines were issued as part of an ongoing effort to ensure that ticket agents comply with the code-share disclosure rules.
"No one wants to arrive to their gate and learn for the first time that the airline they thought was operating their flight actually sold them a ticket for another airline," said U.S. Transportation Secretary Anthony Foxx.
"We will continue to make sure that all companies selling air transportation are transparent with consumers and will take enforcement action when they fail to disclose code-sharing arrangements."
DOT said its Aviation Enforcement Office made telephone calls to a number of agents during January and February to ask about booking flights. Agents at CWT and Frosch told the callers only the name of the airline marketing the flight, and not the airline operating the flight.
DOT has issued six fines for code-sharing violations this year, totaling $430,000, including fines to JTB USA, Liberty Travel, STA Travel and AAA Mid-Atlantic.
Cheryl
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
TAP Air Portugal to operate 29 flights due to strike on December 11
Qatar Airways offers flexible payment options for European travellers
Airlines suspend Madagascar services following unrest and army revolt
Strike action set to cause travel chaos at Brussels airports
Digital Travel Reporter of the Mirror totally seduced by HotelPlanner AI Travel Agent