Cathay warns of website outage
Cathay Pacific is warning that both its website and mobile site will be down for several hours over the coming weekend to allow for an upgrade.
The outage hours will be from 15:00 GMT on Saturday June 22 to 05:00 GMT on Sunday.
Online services offered through the website and mobile site, including online booking, Online Check-In, the Manage My Booking service and Mobile Boarding Pass retrieval, will be unavailable throughout the outage.
Cathay Pacific general manager sales and distribution Alex McGowan said: "Upgrading the technology which underpins our website is an important first step towards improving our online services.
"We now have a state-of-the-art platform on which we will design and build a brand-new digital experience. We would like to apologise for any inconvenience caused while we take our sites off line during the transition."
Cathay Pacific will operate its normal flight schedule over the weekend as the upgrade will not have any impact on aircraft systems.
Airport services and facilities and Reservations and Service Centre hotlines will also be unaffected by the website outage. All personal and transactional data will be safeguarded during and after the upgrade, it said.
Passengers travelling during the stoppage period are advised to take a copy of their electronic ticket or boarding pass to the airport.
Passengers can check in online and pre-print their boarding passes 48 hours before their flight departure and until 23:00 hours Hong Kong time (15:00 GMT) on Saturday, but not during the actual stoppage period. No increase in queuing times at the airport is anticipated, but passengers may still wish to arrive at the airport earlier than normal.
"In the week following the transition, Cathay Pacific’s worldwide call centres may experience higher-than-normal call volumes," added the airline. "Should that happen, the airline will do everything possible to minimise inconvenience. Passengers’ patience and understanding will be appreciated."
During the weekend, passengers may visit Cathay Pacific’s Facebook page (www.facebook.com/cathaypacific) and Twitter feed (www.twitter.com/cathaypacific) to get updated information including the status of flights.
Passengers can also contact the airline’s eService Hotline at +852 2747-2200 (Hong Kong) or +800 2747-2200 (worldwide toll free) during the outage.
Linsey McNeill
Editor Linsey McNeill has been writing about travel for more than three decades. Bylines include The Times, Telegraph, Observer, Guardian and Which? plus the South China Morning Post. She also shares insider tips on thetraveljournalist.co.uk
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