Check-in mishap allows passenger to fly on wrong airline
Friday, 21 Feb, 2016
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An investigation is under way after a passenger not only flew on another person’s ticket but also on the wrong airline.
A 34-year-old woman checked in for her flight to Hong Kong at Taipei’s Taoyuan Airport with Cathay Pacific and was given a boarding pass meant for a male passenger with the same surname: Hong.
Her booking was actually made with Hong Kong Airlines.
The South China Morning Post reports the woman’s boyfriend had made the booking for her with HK Airlines and she mistakenly went to the Cathay Pacific check-in desk where she was issued with a boarding pass.
Ms Hong managed to make it to Hong Kong on the wrong flight and with the wrong boarding pass without once being queried by airline staff or immigration authorities.
The double error only came to light when Hong Kong Airlines contacted Ms Hong’s boyfriend to say she had been a no-show.
Cathay Pacific acknowledged the mix-up and is investigating.
"We take this matter seriously and are in the process of securing more information from the relevant teams and reviewing the check-in procedures on that day to ensure that similar incidents will not happen again," an airline spokesman said.
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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