Collets Travel reaffirms the role of high street agents

Wednesday, 29 Oct, 2015 0

Collets Travel boss has reaffirmed the role of the high street agent saying ‘the only way we can compete is on service’.

The travel firm, which this week bought retail agent Fortune Travel for an undisclosed sum, said upmarket clients were still looking for added value from arranging seats, visas, check-in to being there when a crisis hits.

Roy Collets, joint managing director of Colletts Travel, which has been trading for more than 30 years, said: "It’s a lot more than flight, hotel and car hire. Anyone can book that. Clients want someone on the end of the line."

Following the purchase of Fortune Travel, he said the agency will be integrated with Colletts Travel in the back office, enabling it to benefit from access to in-house offers and negotiated rates but there were no plans to re-brand the agency.

Colletts Travel currently has two agencies – in north London and Lancashire – as well as an upmarket direct-sell operation, Colletts Collection.

It is also one of a handful of UK travel companies to be a member of  US luxury travel consortia, Virtuoso. 

He added: "We’ve got the best of both worlds and wouldn’t discard any other opportunities that came up."



 

profileimage

Diane



Most Read

Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know

Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham

Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago

Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research

Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact

Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference

Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role

Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal

Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination

Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness

Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future

Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
TRAINING & COMPETITION
Skip to toolbar
Clearing CSS/JS assets' cache... Please wait until this notice disappears...
Updating... Please wait...