Consumer watchdog sinks teeth into AirAsia X
Australia’s consumer watchdog has launched court action against AirAsia X, alleging the budget airline misled customers with advertising of its fares for some routes out of Australia.
The Australian Competition and Consumer Commission is seeking penalties and legal costs from the Kuala Lumpur-based airline.
AirAsia X’s website failed to show fares that included all taxes, duties, fees and other mandatory charges for some routes out of Melbourne, Perth and the Gold Coast, the watchdog said.
“Businesses that choose to advertise a part of the price of a particular product or service must also prominently specify a single total price,” the commission said.
The ACCC is also seeking orders that AirAsia publish corrections and refrain from engaging in misleading conduct in the future.
AirAsia X last week offered launch fares as low as $99 on its new route from Sydney to Kuala Lumpur.
Ian Jarrett
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