Continental boarding passes go paperless at Heathrow
Tuesday, 25 Feb, 2010
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Continental Airlines claims to have become the first carrier to offer paperless boarding passes on nonstop flights to the US from Heathrow.
Passengers receive boarding passes electronically on their mobile phones or personal digital assistants (PDAs), eliminating the need for paper boarding passes.
Mobile boarding passes display a two-dimensional bar code along with passenger and flight information, which scanners at the security checkpoint and boarding gate validate.
The technology prevents manipulation or duplication of the boarding passes and heightens security, according to the airline.
In addition to boarding passes, Continental provides access to flight information through mobile devices. Passengers can view onboard amenities and standby lists, as well as track the status of their flights.
The carrier was the first to offer paperless boarding passes in the US in a pilot programme with the Transportation Security Administration in December 2007.
It now offers mobile boarding passes at 42 airports, including its hubs in New York, Houston and Cleveland. The service was introduced at Frankfurt Airport late last year.
“We are pleased to add Heathrow to the growing list of airports we serve with mobile boarding passes,” said Martin Hand, vice president of reservations and ecommerce.
“Customers have told us this is the type of product improvement they want, and we will continue to expand the self-service technology to more of our domestic and international destinations.”
Continental runs five flights a day from Heathrow Terminal 4 – three to its New York hub at Newark Liberty International Airport, and two to Houston.
A fourth daily service is being added to the Heathrow-New York route in March and a fifth in October, bringing the total number of daily departures to seven.
by Phil Davies
Phil Davies
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