DOT fines Hawaiian Airlines
Hawaiian airlines has been slapped with a $160,000 fine by the US Department of Transportation for two separate offenses of false advertising of promotional fares and for underpaying claims for mishandled baggage.
The DOT’s Office of Aviation Enforcement and Proceedings found that Hawaiian only compensated customers with $30 a day for a maximum of three days for lost baggage.
Under Federal law airlines’ liability is a minimum of $3,400.
"The US DOT review revealed inconsistencies in the application of our baggage claims policy in 2013 that we have already corrected. As the DOT notes in its finding, we have updated our policies and embarked on employee training to make sure our policies are consistently followed," the airline said in a statement.
The airline was also found to be advertising a promotional fare that didn’t exist.
In 2013 it ran a promotion offering a half price roundtrip companion fare when signing up for Hawaiian’s Visa Signature credit card program.
However after selecting qualifying flights customers found higher fares were displayed on checkout.
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Qatar Airways offers flexible payment options for European travellers
Phocuswright reveals the world's largest travel markets in volume in 2025
Cyclone in Sri Lanka had limited effect on tourism in contrary to media reports
Skyscanner reveals major travel trends 2026 at ITB Asia
Higher departure tax and visa cost, e-arrival card: Japan unleashes the fiscal weapon against tourists