DOT welcomes new era of transparency as airline dashboard goes live
Ahead of the busy Labor Day holiday, the Department of Transportation’s promised airline service delivery dashboard is now live.
Moved to take action over an unprecedented volume of complaints, the customer service dashboard lets travelers easily compare airlines for refunds or compensation in case of flight delays or cancellations.
“Passengers deserve transparency and clarity on what to expect from an airline when there is a cancelation or disruption,” Transportation Secretary Pete Buttigieg said.
Buttigieg has challenged airlines to vastly improve their treatment of customers and be transparent about compensation policies, or the DOT would take action.
The dashboard allows travelers to ‘easily understand their rights, compare airline practices, and make informed decisions.’
“Carriers welcome opportunities to simplify travel policies, clarify existing practices and increase transparency for travelers,” industry trade group Airlines for America said.
Have your say Cancel reply
Subscribe/Login to Travel Mole Newsletter
Travel Mole Newsletter is a subscriber only travel trade news publication. If you are receiving this message, simply enter your email address to sign in or register if you are not. In order to display the B2B travel content that meets your business needs, we need to know who are and what are your business needs. ITR is free to our subscribers.

































Airlines suspend Madagascar services following unrest and army revolt
Qatar Airways offers flexible payment options for European travellers
TAP Air Portugal to operate 29 flights due to strike on December 11
Air Mauritius reduces frequencies to Europe and Asia for the holiday season
Airbnb eyes a loyalty program but details remain under wraps