Duty Manager – Macau – A HOT JOB brought to you by TMS
Duty Manager, Guest Services (Based in Macau)
Macau
Permanent
Our client, one of the most spectacular 5 star casino hotels in Macau. Looking for dynamic individuals to be part of the team.
Responsibilities:
Be familiar with all major group and FIT movements in/out of the hotel on a daily basis.
Understand anticipated transportation movements for the day.
Organise teams to handle group or FIT luggage and other movements for the shift.
Ensure all reports are completed during the shift to track baggage and other movements of guest belongings.
Assist guests with general requests.
Ensure team members are carrying out job tasks to prescribed standards.
Assist and direct group arrivals/departures as and when required.
Assist Guest Service Managers in supervising daily operations.
Handle guest complaints and relay guest special request to Guest Service Manager.
Monitor main entrances, particularly the main porte cochere for traffic and valet parking demand levels. Ensure team members are assisting housekeeping by keeping the area tidy and free of loose rubbish.
Monitor and ensure all operations of assigned areas including Traffic Control, Luggage Counter and Valet Parking Area are being carried out to standard.
Supervise, mentor, train, schedule and evaluate Team Members.
Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and team member satisfaction.
Become familiar with the Guest Service Manager job scope and perform tasks as directed by him/her.
Requirements:
College Diploma or equivalent.
Three years or above experience as Supervisor in a 5-star hotel or a logistics company.
Fluent in English and Mandarin, knowledge of other language(s) e.g. Japanese is a plus.
Good communication and diplomacy skills. Ability to “take charge” where necessary and resolve guest problems and concerns.
Be willing to work any day and any shift.
Have a well groomed, professional appearance.
If you meet the above requirements, please email your CV to [email protected] now.
Note that only shortlisted candidates will be notified.
Click here to Apply
Or for further information please call the Singapore office at +65 6323 8533 quoting Job Reference Code TL028
A TMS HOT JOB Opportunity brought to you by TravelMole
John Alwyn-Jones
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Phocuswright reveals the world's largest travel markets in volume in 2025
Higher departure tax and visa cost, e-arrival card: Japan unleashes the fiscal weapon against tourists
Cyclone in Sri Lanka had limited effect on tourism in contrary to media reports
Singapore to forbid entry to undesirable travelers with new no-boarding directive
Euromonitor International unveils world’s top 100 city destinations for 2025