Easyjet apologises for 48-hour delay
EasyJet has apologised to passengers who suffered a 48-hour delay on a flight from Fuerteventura.
It has offered £100 in flight vouchers as a gesture of goodwill to each of the 170 passengers affected by the problems.
Flight EZY6066 from Fuerteventura to Bristol was due to take off on Saturday but was delayed due to a technical issue with the aircraft.
Easyjet said it made ‘all efforts’ to send a replacement on Sunday but ‘unfortunately this was not possible’.
Eventually a flight was laid on for Monday.
Passengers took to social media to complain about lack of information and some said there were unable to leave the airport to get essential medicines from pharmacies.
Others said they were left at the airport until late at night, not knowing where they would be staying.
But easyJet claimed it provided all affected passengers with up to date information, refreshment vouchers and hotel rooms.
"A free service was offered to passengers onboard once the flight departed Fuerteventura," it added.
"We would like to thank the passengers for their understanding and apologise sincerely for any inconvenience experienced."
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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