EasyJet names best airport for customer service
London’s newest airport, Southend, has topped an easyJet survey of customer satisfaction.
The airline declined to say which of its European bases performed the worst, but it said Southend recorded an overall satisfaction score of 92%.
The survey, which was conducted among 26,000 passengers across easyJet’s European network, asked them to rate their satisfaction on key factors such as the check-in process, boarding procedures, overall satisfaction with the airport and friendliness of airport staff.
The research showed that 95% were satisfied with Southend airport, 98% were satisfied with the length of time at check in and 100% of passengers were satisfied with the efficiency of check-in staff.
The punctuality of easyJet’s flights from London Southend also featured highly, said easyJet.
Southend Airport managing director Alastair Welch said: "Our Southend team works hard to ensure we deliver on our commitments to passengers – that they should wait no more than four minutes to go through security and that, on arrival with hand baggage they should be on the rail station platform within 15 minutes of leaving the aircraft.
"With the choice of up to 8 trains an hour to Liverpool Street – or the current offer of free long stay parking in January and February when booked online – we hope even more passengers will choose to come and experience London’s newest airport.
"We designed our new facilities to be ‘simply easier’ and we are thrilled that so many of easyJet’s passengers agree."
Linsey McNeill
Editor Linsey McNeill has been writing about travel for more than three decades. Bylines include The Times, Telegraph, Observer, Guardian and Which? plus the South China Morning Post. She also shares insider tips on thetraveljournalist.co.uk
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