Emirates staff get the lowdown on Dubai
The Dubai Department of Tourism & Commerce Marketing (DTCM) is working with Emirates on a training programme to assist the airline’s customer service staff to build their knowledge of Dubai’s tourism offering.
More than 60 Emirates staff took part in the inaugural training sessions in Melbourne.
Using the platform of Dubai Expert, an online training programme developed by DTCM provides a tailored course for a more detailed and in-depth understanding of Dubai by key call centre staff.
“Dubai is always growing and diversifying, so this type of regular training with our teams ensures that our clients are always provided with the most up to date destination knowledge,†said Barry Brown, Emirates vice president Australasia.
Veronica Rainbird, Dubai Tourism’s senior manager for trade, marketing and strategic relations in Australia and New Zealand, said the success of the first training programme encouraged DTCM to continue “working closely with our Emirates colleagues to contribute to Dubai’s successâ€.
Emirates currently operates 63 flights per week between Australia and Dubai, increasing to 70 flights per week from October 1.
To register interest for the Dubai Expert training programme,
see www.anz.dubaixperts.com.
Ian Jarrett
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