Flights with ‘high value’ customers could jump the queue
Flights carrying lots of business or first class customers could jump the queue as technology gives air traffic controllers more data.
NATS chief executive Richard Deakin told the Sunday Times that plans to transform the way controllers work could allow them to prioritise specific flights at the request of airlines, including ‘premium services’ with ‘high-value customers’ on board.
It also means passengers who are connecting to other flights may also jump the queue of planes waiting to land at a busy airport.
He said the introduction of remote technology, sensors and infrared cameras would increase the amount of data air controllers received from flights.
The advanced technology would mean airlines can choose specific flights within their own fleets to jump the queues.
Deakin said: "It might tell the controller how many passengers need to make a connecting flight.
"The controller can then make more informed decisions, perhaps giving it extra priority to make sure the passengers definitely make their connection.
"And the commercial applications become obvious – tiered or premium services, giving priority to frequent flyers, loyal customers and high-value customers."
Diane
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