Flying Kangaroo takes a tumble in AdelaideNow poll
A report in the Adelaide Advertiser says that consumer confidence in Qantas has been dented following two mid-air incidents within days of each other.
An online poll on AdelaideNow revealed 17 per cent of respondents had lost faith in the airline, 25 per cent didn’t trust the airline as much as they once did, and 32 per cent said they trusted Qantas completely.
However, associate professor Robert Heath from the University of South Australia’s school of management said the recent incidents would only have a short-term effect on consumer confidence.
Dr Heath, who works in the area of risk and strategy, said it had to be “big, vivid for us to do something about it but if it’s small and everyone survived we continue to take the risk”.
Some travellers at Adelaide Airport yesterday admitted they had doubts about flying Qantas again.
But others said they had no concerns and thought it would be the safest time to fly.
Will Smallacombe, 22, who returned from London yesterday with girlfriend Georgie Merrill, said “I don’t think I would fly Qantas again”.
On the way over to Europe, Mr Smallacombe’s Qantas flight was delayed out of Melbourne by four hours, which meant he missed connecting flights.
The latest incident happened on Monday night when a Qantas flight bound for Melbourne was forced to return to Adelaide Airport when the landing gear doors failed to close.
Some disgruntled passengers said they refused to fly with the airline again.
It followed last Friday’s mid-air drama when a Qantas Boeing 747-400 was forced to make an emergency landing in Manila after a gaping hole was blasted in its fuselage.
Miss Merrill, 21, said the international incident was on her mind during her flight, however “it didn’t scare me too much”.
“When you fly a lot you know it doesn’t happen a lot,” she said.
Despite some concerns, other passengers said they had no problems flying with the airline.
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