Fred. Olsen expands trade support team
Fred. Olsen Cruise Lines has expanded its internal support team following a restructure of its major account management team at the end of last year.
Becky Smith has been promoted to the role of trade support manager and will manage the newly-renamed trade support team, previously called agency sales.
The team has been expanded and now has four support staff, Clair Farthing, Sophie Barrett and Emma Scrivener, who all become trade support executives, with continued assistance from trade support assistant Salume Van Tankeren.
Fred. Olsen has also grown its onboard sales team, with a focus on driving more sales through the travel trade.
The cruise line automatically returns any booking made on board its ships to the nominated agent, with full commission.
Head of sales Neil Herbert said: "Having joined the company in January of this year, soon after the changes to the external account management team, it became apparent that we needed to underpin this new structure with an internal rethink of how we support that team and the wider trade audience.
"With that in mind, we have created an expanded trade support team, to concentrate our efforts on supporting our high street, online, tour operator and international partners."
He said the team could expand further if the ‘record-breaking’ start to 2016 continues.
The changes follow the recent appointments of Julia Thornhill and Marietta Maidman as new account managers.
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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