Frontier compensates stranded passengers after communication outage
After a communications glitch grounded several Frontier Airlines’ planes in Mexico causing the stranding of hundreds of passengers – some for up to two days – the airline has offered a $400 credit to affected travelers.
The carrier released a statement saying it would offer a $400 voucher valid for future travel on Frontier.
During the disruption at Puerto Vallarta and Cabo San Lucas on Monday and Tuesday, the airline told displaced travelers that any extra expenses would not be reimbursed as the problem was out of its control.
The statement also tried to dispel rumors the airline was trying to cover up the real reason for the grounded planes, as other airlines were able to fly in and out of the airports as normal.
The statement said: "This was strictly an issue where we weren’t able to operate as mandated by Federal Regulations due to our inability to remain in constant communications with our flights. At no time was there any mechanical issue with Frontier’s aircraft.
"We will not opine on why other airlines were able to operate but at Frontier safety and compliance with FAR’s is never second guessed nor compromised. To suggest anything different or that Frontier is presenting a cover story for another issue is simply not true and a misrepresentation of the facts.
"As the safety and well-being of our customers is our number one concern, we immediately took action to find a solution. This meant securing air service on another air carrier that was equipped with alternative technology. Though this outage was beyond our control as an airline, we felt transporting our customers as soon as possible was the right thing to do even if it meant significant additional costs to our business."
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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