Hawaiian emerges as US’s most reliable airline
If you want to take the most reliable US airline, try Hawaiian.
It emerged as the US’s most reliable airline, scoring the industry’s top rankings in the areas of on-time performance and fewest flight cancellations, according to the US Department of Transportation (DOT).
That was the case for at least the month of January, which was the most recent time frame available, said the monthly Air Travel Consumer Report.
The DOT reported that Hawaiian led all carriers with 91.2 percent of its flights arriving on time during January, exceeding the industry average by 14.9 percentage points.
Hawaiian also led the industry in fewest cancelled flights. It only had two cancellations out of 5,549 total flights.
“Hawaiian ranked third in fewest consumer complaints for January, with DOT reporting three complaints compared to nearly 692,000 passengers served during the month,” said Travmedia.com.
Hawaiian was also the nation’s highest-ranked carrier for service quality and performance in the 20th annual Airline Quality Rating study. The airline had that distinction in three of the past four years.
Hawaiian Airlines is the largest provider of air service to Hawaii from the Western U.S., as well as the leading carrier for interisland service between the islands of Hawaii.
The DOT report covers 16 airlines.
By David Wilkening
David
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Turkish tourism stalls due to soaring prices for accommodation and food
CCS Insight: eSIMs ready to take the travel world by storm
Germany new European Entry/Exit System limited to a single airport on October 12, 2025
Airlines suspend Madagascar services following unrest and army revolt
Qatar Airways offers flexible payment options for European travellers