Hays Travel returns to profit
Three years since rescuing Thomas Cook shops and jobs, Hays Travel has announced a profit for the first time since the start of the pandemic.
Hays Travel reported a profitable year for the group in 2021/22.
It reported a pre-tax profit of £14.35m from high street retail, online service centres, homeworking, franchise, foreign exchange and Independence Group.
Travel bookings increased by 221% versus the 12 months ended 30 April 2021 and the Group achieved a transaction value of £1.07bn.
The company made two acquisitions, and continues to have no debt and does not use overdrafts.
The customer base increased, with 52% of customers being new to both Hays Travel and former Thomas Cook stores compared to 19% in 2019.
Hays Travel acquired the licence to operate the Thomas Cook retail branches on 9 October, 2019.
Owner and Chair, Dame Irene Hays, said: “These results vindicate our decision to acquire the Thomas Cook retail estate.”
“Each time a new challenge appeared – whether it was traffic lights, restrictions or cancelled flights – our agents were there for their customers.”
“In the current year we will continue to grow organically and via acquisitions as well as developing our Independence Group, Foreign Exchange and Homeworking Divisions.”
In 2019 the company retained all former Thomas Cook employees who wanted to join Hays Travel and increased overall staff numbers in the three years since the acquisition.
There are now 542 apprenticeships across the UK in travel agent or Head Office roles.
Learn more about : Hays Travel ( United Kingdom )
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