Hilton introduces robot concierge
Monday, 10 Mar, 2016
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Hilton Worldwide has introduced its newest member of staff – Connie the robotic concierge.
Connie, named after company founder Conrad Hilton, is being touted as the first IBM Watson-enabled robot concierge in the hospitality industry.
The robot has been put to work at the Hilton McLean in Virginia and is programmed to answer queries about local attractions, dining and hotel amenities.
Connie is powered by IBM Watson tech and a cognitive travel recommendation engine by Wayblazer which allows itself to refine its recommendations the more it interacts with guests.
"We’re focused on reimagining the entire travel experience to make it smarter, easier, and more enjoyable for guests," said Jonathan Wilson, vice president of product innovation and brand services at Hilton Worldwide.
Connie represents ‘an important shift in human-machine interaction,’ according to Rob High, vice president and chief technology officer of IBM Watson.
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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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