IATA: Big increase in physical abuse unruly passenger incidents

Wednesday, 04 Jun, 2023 1

There was a big increase in unruly passenger incidents involving physical abuse last year.

While still relatively rare, the rate jumped by 61% in 2020, the International Air Transport Association says.

IATA released a new analysis showing there was one non-violent unruly incident reported every 568 flights in 2022, up from one per 835 flights in 2021.

The most common causes were non-compliance, verbal abuse and intoxication.

Physical abuse incidents occurred once every 17,200 flights.

“The increasing trend of unruly passenger incidents is worrying. Passengers and crew are entitled to a safe and hassle-free experience,” IATA said.

“There is no excuse for not following the instructions of the crew,” said Conrad Clifford, IATA’s Deputy Director General.

Non-compliance incidents initially fell after mask mandates were removed on most flights.

However, the frequency began to rise again throughout 2022 and ended the year 37% up on 2021.

The most common examples of non-compliance were smoking or vaping in the cabin or toilets, failure to fasten seatbelts and drinking their own alcohol on board.

IATA calls on governments to ensure there is the necessary legal mechanism to prosecute unruly passengers.

It wants all countries to ratify the Montreal Protocol 2014.

“The vast majority of intoxication incidents occur from alcohol consumed prior to the flight.”

“The support of airport bars and restaurants to ensure responsible consumption is particularly important.”

“We all have a responsibility to behave with respect for other passengers and the crew.” IATA added.

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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.

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