Improved baggage handling saving airline industry USD18 billion
The global airline industry has cut the rate of mishandled passenger bags by more than half since 2007, generating an $18 billion benefit in cost savings, a report by air transport IT specialist, SITA says.
The SITA 2015 Baggage Report said instances of mislaid bags are down 61.3% at an average 7.3 bags per thousand passengers in 2014, compared to a high of 18.88 bags per thousand passengers in 2007.
This comes despite a large increase in passenger traffic globally over the same period.
SITA cites tech innovations and rising investment in baggage handling systems as a key driver of the improvement
“This improvement in baggage handling over the past seven years is largely a result of strong technology investment and innovation in baggage systems automation and processes. However, rising passenger numbers will continue to place pressure on baggage infrastructure and processes, so the industry cannot afford to become complacent,” said SITA CEO Francesco Violante.
The report backs up SITA’s 2014 Airport IT Trends Survey which identified baggage processing among airports’ main priorities, fueled by self-service processes, such as kiosk and bag-drop technology.
The report says that by 2017, 69% of all airline will be able to give air travelers real-time updates on the location of their bags, and of these, 66% will provide this data by smartphone apps.
For more than 20 years SITA itself has been providing baggage tracking services for the industry and more than 200 airports and 500 airlines use its baggage management solutions.
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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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