Insight in Travelzoo’s testing of its deals
Travelzoo not only has millions of consumers turning to its Web site for travel deals but also operates a less well-known “Test Booking Center” that screens and “test books” deals before and during publication, officials say.
“Top 20 deals,” for example, are tested before publication and up to four times a day while running in Travelzoo’s publications.
For the 300+ travel companies who promote their specials on Travelzoo, this constant user feedback has become a source of information that helps improve both the customer experience and the likelihood that lookers become bookers, says Christie Ly, director of public relations.
The Chicago-based Test Booking Center employs agents that constantly and anonymously check for potential problems such as the availability of the offer, the correct listing of pricing and amenities, and any hidden terms and conditions, she added.
Report by David Wilkening
David
Have your say Cancel reply
Subscribe/Login to Travel Mole Newsletter
Travel Mole Newsletter is a subscriber only travel trade news publication. If you are receiving this message, simply enter your email address to sign in or register if you are not. In order to display the B2B travel content that meets your business needs, we need to know who are and what are your business needs. ITR is free to our subscribers.

































Qatar Airways offers flexible payment options for European travellers
Airlines suspend Madagascar services following unrest and army revolt
Digital Travel Reporter of the Mirror totally seduced by HotelPlanner AI Travel Agent
Strike action set to cause travel chaos at Brussels airports
All eyes on Qatar as Qatar Airways leads a season of global events