Jet2 cancels holidays due to pricing error
Jet2 has apologised to about 100 customers whose holidays were cancelled due to a pricing error on its website.
Prices advertised online for holidays to the Hard Rock Hotel in Tenerife were too low and when the operator realised its mistake it cancelled the bookings.
Customers were given the option to pay the remainder of the full price to keep their holiday, but in some cases this was almost double what they had originally paid.
One customers told the BBC that she was asked to pay an extra £1,400 on top of the £1,800 she had originally paid.
A Jet2 spokesperson said: "On Saturday morning, some holidays to the Hard Rock Hotel Tenerife were incorrectly placed on our website that were not actually available. The holidays appeared for a short period of time and we removed them as soon as we became aware.
"Unfortunately, some bookings did take place in that short period and we contacted all affected customers, that same day, to inform them that we would have to cancel their booking and that they would be refunded in full.
"We would like to sincerely apologise for the disappointment and inconvenience that this has may have caused. We did act promptly to ensure that those affected were able to make alternative holiday arrangements as quickly as possible."
Linsey McNeill
Editor Linsey McNeill has been writing about travel for more than three decades. Bylines include The Times, Telegraph, Observer, Guardian and Which? plus the South China Morning Post. She also shares insider tips on thetraveljournalist.co.uk
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Qatar Airways offers flexible payment options for European travellers
Airlines suspend Madagascar services following unrest and army revolt
Digital Travel Reporter of the Mirror totally seduced by HotelPlanner AI Travel Agent
Phocuswright reveals the world's largest travel markets in volume in 2025
Strike action set to cause travel chaos at Brussels airports