Jet2holidays and TUI allowed to bring home Costa Adeje customers
Jet2holidays and TUI are set to bring their customers at the H10 Costa Adeje Palace home after getting the all-clear from the authorities.
Jet2 customers are due to fly home on a dedicated flight this afternoon, following their negative test results for COVID-19 and subject to them showing no symptoms on departure.
"As we have made explicitly clear, our number one priority is the health and safety of our customers, our colleagues, and the general public. We have been working closely with the FCO, Public Health England and the hotel, to find a solution which ensured the best outcome for our customers in the hotel, whilst making sure we fulfilled those responsibilities," said a spokeswoman for the operator.
"We have been in contact with our customers throughout, and we would like to sincerely thank them for their patience and understanding."
TUI UK said it has also been granted permission from Public Health England, while any customers due to stay at the hotel until March 9 have been contacted to ‘discuss their options’.
"All other holidays to Tenerife will operate as planned," it added.
It comes as Visit Tenerife issued reassurances that it was business as usual on the island.
The UK Foreign and Commonwealth Office and Public Health England will be advising holidaymakers what procedures they need to follow once back in the UK.
Initially Jet2holidays had told customers they would have to remain in the hotel until at least March 10.
But on Sunday it said Public Health England has confirmed the 100 or so Brits can now return to the UK, subject to a negative test result for COVID-19.
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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