Jetstar faces Consumer Affairs probe
An article in The Herald Sun says that Victoria’s consumer watchdog will investigate a spate of complaints against discount airlines after hundreds of Jetstar passengers were stranded in Sydney last week.
The Consumer Affairs Victoria probe could lead to measures boosting travellers’ rights.
Tourism Minister Tim Holding yesterday urged people to contact CAV if they felt they had been sold a dodgy product.
“It’s just important that any shonky practices get unearthed quickly and stopped,” the minister said.
Jetstar welcomed the inquiry, but said consumers should realise they had to abide by strict rules in return for cheap fares.
Jetstar and Sydney airport were strongly criticised when about 300 passengers were left without flights and sleeping arrangements amid wild storms on Thursday night.
The Qantas offshoot blamed Mascot for not extending its 11pm curfew, while the airport said Jetstar had not provided staff to care for passengers.
Consumer Affairs Minister Tony Robinson said there had been a series of incidents in which discount airline customers had been stranded.
The investigation follows criticism of Jetstar in CAV’s annual report last year, with the report saying 39 per cent of complaints about airlines between 2004 and 2006 related to Jetstar, and the airline had “shown reluctance to resolve complaints when contacted”.
Jetstar spokesman Simon Westaway said: “If people want low fares it requires Jetstar to provide conditions of carriage that don’t load up unnecessary costs.”
A Report by The Mole from The Herald Sun
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