Launching exclusive for travel companies, email management platform – Azizt at the Travel Technology Europe (BTS) 2013
The TTE/BTS 2013 show will witness the launch of a centralized email and enquiry management platform built exclusively for Travel Management Companies that seamlessly integrates email interaction, phone conversations and chat conversations all into a single platform.
Azizt – A comprehensive email & enquiry management platform will be launched at TTE/BTS 2013 on 6th Feb at 10.15am at the IT Theatre arena, Earls Court, London.
Azizt integrates with most major GDS’s and hence users of Azizt can import & convert PNR’s or GDS formatted itineraries into structured & readable emails. The platform enables all conversations between employees, customers & the suppliers of travel organization’s to be threaded, tracked & monitored until closure.
Azizt offers the following capability to Travel Organizations:-
• An excellent email management & distribution system: that routes emails received in a central mail box through either skill based routing or priority routing to the most appropriate resource in the organization.
• Capability to auto-assign emails: to travel consultants on the basis of priority levels assigned to customers.
• Map customer SLA’s into Azizt and set parameters including committed turn-around-time, mandatory number of options to be quoted for each response and customer specific messages or signatures helps travel organization’s serve their customers more effectively
• Rights management capability, where managers or users with specific rights can reassign emails from one to the other and can also creep into emails and add remarks or place emails on hold that also ensures effective tracking.
• User defined templates or canned messages that are pre-set in the application can be used by travel consultants to respond to enquiries
• Auto escalation process that escalates emails to reporting managers on account of non-fulfillment of client SLA’s helps businesses have control on their email responses.
• The ability to create meaningful reports that help analyse valuable travel business data makes Azizt unique & relevant to travel organizations.
Be there at the TTE/BTS 2013 show London on 6th Feb at 10.15am at the IT Theatre arena, Earls Court, London to explore the advantage of this travel exclusive email management application.
To register for the launch, kindly email to [email protected] with the below details:
Attendee Name, Organisation Name, Designation, E-mail, Phone and Country Name.
Or to register for a personal appointment with Rajeev Kumar G, the CEO and Managing Director or Norman Gage, the VP Europe at the TTE/BTS 2013 on 5th and 6th Feb 2013. Kindly register with the link below.
For more on Azizt visit: www.azizt.com
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