Limerick Travel overhauls technology platform with new Dolphin Dynamics solution
Leisure, corporate and incoming specialist Limerick Travel has implemented a new Dolphin back-office system to enhance operational process and enhance customer service.
The three-time winner of the Irish Travel Agent Association’s travel agency of the year award will use Dolphin to manage its diverse operations including its sun, ski, golf, honeymoon, over 50’s, groups, corporate, conference and incentive programmes.
Dolphin has replaced two legacy systems deployed across it various business divisions with a single technology solution, in order to provide more consistent and improved service to all clients and to significantly streamline management reporting and accounting.
A dynamic engine now automates pricing, whilst a robotic scheduling tool automatically generates itineraries, invoices and reports to eliminate manual touch-points and maximise staff productivity.
Commenting on the technology upgrade to Dolphin, Peter Brazil, Director at Limerick Travel said, "As we operate a mix of business across multiple travel sectors we needed a flexible technology platform that could support our needs within each division, whilst helping us to consolidate company-wide reporting and leverage operational synergies. We chose Dolphin due its modular design in this respect and its proven capabilities supporting a wide cross-section of travel companies of all different types and sizes."
Andy Mills, Head Of Sales and Marketing at Dolphin Dynamics added, "Many travel companies today offer a very broad mix of services to their customers. Dolphin is an ideal choice for travel businesses with this model as it is uniquely adaptable, offering rich and tailored functionality for companies operating across the leisure and business travel sectors."
About Dolphin Dynamics: Dolphin Dynamics Ltd. is a software development company that specialises in developing integrated information solutions for the travel industry. Since its first product release in 1996, Dolphin Dynamics has installed its software at over 850 client sites, large and small, for a total of over 13,000 users in 26 countries worldwide. With a combined staff of over 80 across the group, Dolphin Dynamics also provides customised solutions and consulting via its internal technical consultants and external partners.
· Dolphin is a next generation sales and booking management solution, comprised of a browser-based reservation module providing a single user-friendly interface to suppliers of flights, hotels, car hire, transfers and insurance as well as a fully integrated advanced booking management module and sophisticated product database. Dolphin incorporates a wide range of features for tour operators, retail agencies plus, travel management companies, consolidators and call centres. As such is particularly well suited to travel companies with a mix of business.
Dolphin Dynamics’ worldwide clients include: STA Travel, Travelbag, USAirtours, Osprey Holidays, Carrier, Prestbury Worldwide Resorts, Profil Rejser, eDreams and Opodo.
Dolphin Dynamics
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