Loganair ditches gate ID checks
Scotland-based Loganair has opened online check-in for the first flights it will operate in its own right after nearly 25 years flying under franchise agreements with other airlines.
As part of the launch on Friday, Loganair has introduced a number of developments, including digital boarding passes on flights between the Highlands and Islands.
Passengers boarding flights at other airports, including Glasgow, Aberdeen, Edinburgh and Manchester can already use boarding cards on their mobile phones.
Those flying without luggage will no longer nedd to show photo ID prior to boarding, although passengers with check-in luggage will still be asked to show their ID for security reasons. Also, customers who have an onward flight with another airline might still require photo ID.
Online check-in will open four days before every flight, offering customers the opportunity to check-in far earlier than ever before for their journey, said the airline.
For flight departures in the Highlands & Islands, check-in will continue to remain open until 30 minutes before departure.
For those dropping off baggage or wishing to use check-in at the airport desks, Loganair check-in at Highlands & Islands airports will now open earlier for mid-morning, afternoon and evening flights.
Desks will be available from 90 minutes before flight departure instead of the previous one hour, and security check-points at Kirkwall and Stornoway will both be opening earlier to enable customers to go through security at a time of their choosing rather than needing to wait for calls and queue up to clear through the security search point.
Director of operations Maurice Boyle said: "We’ve spent a lot of time looking at every aspect of the customer’s journey with Loganair, and working out how we can make travel more convenient and straightforward. The ability to check in online earlier, use boarding cards on mobile phones and the removal of ID checks at boarding gates are all designed to make our customers’ journey through the airport much easier than today.
"We are confident that this will make a refreshing change for each and every customer and reinforces Scotland’s Airline’s commitment to providing the highest standards of service."
Linsey McNeill
Editor Linsey McNeill has been writing about travel for more than three decades. Bylines include The Times, Telegraph, Observer, Guardian and Which? plus the South China Morning Post. She also shares insider tips on thetraveljournalist.co.uk
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