Marriott fined for resort fee non-compliance
Marriott must pay the state of Pennsylvania $225,000 for not complying with a settlement over ‘hidden’ resort fees.
PA Attorney General Michelle Henry said Marriott was given multiple extensions to the 2021 settlement and failed to meet a February deadline.
In the settlement Marriott was required to list all mandatory fees clearly at all stages of the booking process.
The state accused Marriott of ‘drip pricing,’ only showing the true cost at the final booking confirmation stage or when checking in at the hotel.
Marriott will pay $225,000 for failing to meet compliance dealines.
“What the settlement demands, is simple – be up front with consumers and do not hide fees for hotel stays,” Henry said.
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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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