NCL extends cancellation policy in bid to restore consumer confidence
Norwegian Cruise Line has extended its Peace of Mind cancellation policy into 2021 as it looks to address ongoing uncertainty and nervousness among passengers.
The cruise line, which has suspended all sailings until 31 October, has also changed its final payment demands so passengers do not have to pay the balance of their trip until closer to departure.
Under the cancellation policy passengers who book their cruise by the end of this month for voyages departing 1 January 2021 to 31 October 2021 can now cancel their cruise 15 days prior to departure.
Those who take advantage of the Peace of Mind policy will receive a future cruise credit which can be applied to any sailing until 31 December 2022.
The Peace of Mind policy, launched in March, had initially allowed guests to cancel up to 48 hours before embarkation for 2020 sailings.
The new final payment schedule, which applies on 2020 voyages, now requires payment 60 days prior to embarkation versus the standard 120 days.
"Now more than ever, travellers are looking for freedom and flexibility and that is what Norwegian Cruise Line is all about," said President and Chief Executive of Norwegian Cruise Line Harry Sommer.
"Our Guests First philosophy compels us to put guests at the heart of every decision, which is exactly what we are doing by enabling them to cancel very close-in to their anticipated embarkation date and by delaying final payment to just 60 days prior to departure."
"We recognize the uncertainty we are all feeling right now so it is important guests know that we have their best interests in mind."
Sommer said he remained "optimistic about the future".
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