New passenger service initiative by P&O Cruises
A new initiative in customer services has been developed by P&O Cruises in an attempt to raise standards of service for passengers across its five ships.
The ‘CRUISE’ programme aims to give “consistently excellent” standards of service during a cruise holiday through a set of seven core values, according to the line.
Nominations by passengers will ensure that crew members who “go the extra mile” in their day-to-day role will be recognised and rewarded.
Recognition will be given for crewmember of the month on each ship, based on the number of passenger nominations over each cruise. An outstanding performer of the year, chosen out of the monthly winners, will win a two-week cruise. Ship of the quarter will also be chosen based on service excellence and operational performance. A cash prize will go towards new/improved crew facilities on board.
Customer services director Linda Scard said: “In the increasingly competitive cruise market this initiative will build on existing high standards of service to ensure that passengers have a memorable time on board.
“The initiative will also be implemented amongst shore based staff, helping us to deliver even higher standards of pre and post cruise service. It’s so important to demonstrate a positive, caring and welcoming attitude at every opportunity, before, during and after the cruise.
“P&O Cruises service standards are already of a consistently high level but we want to make it exemplary. We also want to acknowledge the contributions from our staff and crew from the captain down to the cabin stewards.”
Report by Phil Davies
Phil Davies
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Qatar Airways offers flexible payment options for European travellers
Airlines suspend Madagascar services following unrest and army revolt
Digital Travel Reporter of the Mirror totally seduced by HotelPlanner AI Travel Agent
Strike action set to cause travel chaos at Brussels airports
Phocuswright reveals the world's largest travel markets in volume in 2025