New website launched to help passengers claim compensation
A new website set up to help passengers claim refunds for delayed, diverted and cancelled flights has been launched in the UK.
Refund.me claims as many as 1.7 million passengers failed to exercise their right to compensation last year, missing out on €400 million.
It says its service, which has already launched in other European countries, will make it easier for passengers to secure compensation of up to €600 per person, per flight.
Backed by a pan-European network of legal experts and in partnership with various consumer organisations across Europe, refund.me claims to specialise in the application of the specific EU Regulation that establishes standard compensations in the case of delays, missed connections, diverted flights or cancellations.
Passengers are offered free consultations and they can instantly check their flight’s eligibility for compensation through its website www.refund.me. It claims its automated site makes it easier for them to file claims, removing "the bureaucratic burden impeding customers from claiming what is rightly theirs".
To file a complaint, a passenger fills out an online form, and refund.me handles the process from there.
However, it takes 25% of the claim in commission (plus VAT) for any claim that is successfully settled. Passengers can claim compensation directly from the airlines, without paying any fees, although legitimate claims have often been rebuffed.
"Many passengers are not aware of their rights, and those who are and try to file a claim face a complicated bureaucratic system impeding their claims", said CEO Eve Büchner
"Passengers find themselves in a David and Goliath situation, but thanks to our network of legal experts specialised in passenger rights, we can help our customers swiftly and successfully process their claims and receive the compensation they are rightly entitled to, without the headache of doing any of the procedures themselves."
Linsey McNeill
Editor Linsey McNeill has been writing about travel for more than three decades. Bylines include The Times, Telegraph, Observer, Guardian and Which? plus the South China Morning Post. She also shares insider tips on thetraveljournalist.co.uk
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