No-frills “not dealing with complaints well”
No-frills carriers have been hit by a “surge” in complaints because they try to stick to “unrealistic” timetables, according to a report by the Air Transport Users’ Council (AUC).
According to The Guardian, the AUC report shows that the number of complaints relating to cancelled flights rose by 32 per cent in the year to March, with “the bulk” of complaints relating to no-frills carriers.
However, Ryanair is praised in the report after the number of complaints against the Irish carrier dropped by 20 per cent.
James Fremantle, of the AUC, is quoted as saying: “The no-frills airlines do appear to be cancelling more flights. Easyjet in particular has struggled to keep enough aircraft available for all its routes. Our feeling is that when complaints arise, the no-frills airlines are not dealing with them as well as they might.”
Overall complaints to the AUC, which essentially deals with complaints that have not made progress with individual carriers, rose from 1,675 to 1,750, The Guardian reports.
Easyjet, perhaps predictably, reacted to the report in a bullish manner, pointing out that the number of complaints received equated to one for every 1,050 flights.
A statement reads: “It is worth noting that the easyJet cancellation rate in the 12 months to March was 5.75 flights in every thousand. British Airways, by comparison in the same period, cancelled 14.8 flights in every thousand.”
Report by Tim Gillett, News From Abroad
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Phocuswright reveals the world's largest travel markets in volume in 2025
Higher departure tax and visa cost, e-arrival card: Japan unleashes the fiscal weapon against tourists
Cyclone in Sri Lanka had limited effect on tourism in contrary to media reports
Singapore to forbid entry to undesirable travelers with new no-boarding directive
Euromonitor International unveils world’s top 100 city destinations for 2025