Not ALL Travelscene customers protected
An ABTA spokesman has confirmed that not all customers of the Travelscene Group will be protected following the collapse of the company.
Customers who booked accommodation only through the Travelscene-owned website Citybedz.com or the subsidiary Austro Tours Limited will not be protected.
ABTA spokesman Sean Tipton told TravelMole: “If customers received an invoice from Travelscene and paid Travelscene then that is a direct claim to ABTA.”
Those customers that paid money to the unbonded companies – Citybedz.com or the subsidiary Austro Tours – will not be able to make a claim.
The liquidators dealing with the collapse, Poppleton and Appleby, say they don’t yet know how many customers held bookings with the unbonded subsidiaries. A spokesman for the company said that the precise figures would be known following a meeting forecast for later this week.
Harrow-based Travelscene was a leading short breaks operator. The company folded last week after 37 years, forcing its sales director John Harding to resign from his role as president of ABTA.
Report by Ginny McGrath
Ginny McGrath
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Phocuswright reveals the world's largest travel markets in volume in 2025
Higher departure tax and visa cost, e-arrival card: Japan unleashes the fiscal weapon against tourists
Cyclone in Sri Lanka had limited effect on tourism in contrary to media reports
Singapore to forbid entry to undesirable travelers with new no-boarding directive
Euromonitor International unveils world’s top 100 city destinations for 2025