Operator offers refund to Egypt customers in rolling policy
Sunday, 01 Feb, 2011
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Upmarket tour operator Kuoni says it has contacted all customers due to travel to Egypt within the next week to ask if they want to change their plans with no amendment charge.
The operations team will try to find a suitable alternative destination for customers or hand back a refund. Additional costs for a different holiday will be paid for by the customer.
Kuoni says this will be a “rolling policy” while the Foreign Office is still advising against non-essential travel to Cairo, Luxor, Suez and Alexandria.
For customers already out in Egypt, Kuoni says all customers are being repatriated as quickly as possible apart from those in Sharm El Sheikh which is eight hours’ drive from Cairo. Only clients who ask to return home from this resort will be repatriated.
The operator reports, however, that all flights are subject to delays and cancellations and asks customers due to travel out to the troubled destination within the next 48 hours to contact operations on 01306 741533.
by Dinah Hatch
Dinah
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