Passage to India runs more smoothly with personalised airport transfer
The recent Indian airport strike reflects a need for expert corporate travel assistance according to corporate travel specialist FCm Travel Solutions.
The three-day strike by 22,000 airport workers forced airports to run on emergency electricity generators, leaving many international visitors stranded.
But FCm Travel clients weren’t kept in the dark with staff providing hourly updates on delays throughout the crisis.
Chief Executive Officer of FCm Travel Solutions India, Rahul Nath, said the service they provide ensures that clients are always in safe hands.
“Only a dedicated account management team can provide emergency assistance and a reassuring voice,” Mr Nath said.
“We pride ourselves on having proactive people who engage with clients both commercially and emotionally, to understand their needs at every level.”
“If a business traveller is stranded in a foreign country at odd hours, even the smartest travel software will not get on the phone and rearrange their travel bookings for them.”
This isn’t the first time India’s international airport has come under scrutiny, following claims it struggles to cope with increased air traffic and has long been criticised for inefficiency and lack of comfort.
Hassles such as these don’t have to be an issue according to FCm Travel Solutions who is the only travel management company in India with a Government licence that allows drivers to fast-track the check-in, security and customs clearance process.
The group also provides airport assistance counters to help outgoing clients with last minute travel requirements.
“Our philosophy is to ensure our clients always have someone to assist them,” Mr Nath said.
“With our airport meet and greet service, everything is done for the client the minute they step off the plane and there is no waiting.”
“In fact our airport assistance service has a take-up rate of 80 per cent of clients, increasing to 95 per cent during the winter months,” said Mr Nath said
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