Passenger sues TSA for mishandling Mom’s ashes
An air traveler is suing the Transportation Security Administration for ’emotional distress and mental anguish’ after claims TSA agents failed to properly seal the lid of an urn containing the ashes of traveler’s deceased mother.
Shannon Thomas of Cleveland packed the urn in a suitcase to fly to Puerto Rico where he planned to scatter the ashes according to his mother’s wishes.
On retrieving the bag at the destination, he claims the ashes were scattered throughout the suitcase alongside a TSA inspection notice.
The lawsuit says the discovery caused Thomas ‘severe and persistent emotional distress and mental anguish.’
It claims the TSA ‘negligently, carelessly, and recklessly replaced the lid of the urn, placed a bag inspection notice in the plaintiff’s suitcase and sent the bag on its way. This action caused the urn to open and spilled the remains of the plaintiff’s mother on the inside of the plaintiff’s suitcase and on the plaintiff’s personal effects.’
The lawsuit is seeking $750,000 in damages.
The incident if proven, goes against official TSA policy, at least when taking an urn through screening as a carry-on item.
The policy states: ‘If carrying on the crematory remains, they are subject to screening and must pass through the X-ray machine. Under no circumstances will an officer open the container, even if the passenger requests this be done.’
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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