P&O Cruises cancels voyage one day before due to refit delay
P&O Cruises has cancelled a short Northern Europe cruise at the very last minute – giving booked guests just a day’s notice.
The cruise line says the cancellation of Aurora’s three-day cruise to Zeebrugge was due to a scheduled maintenance drydock delay.
The cruise scheduled for Monday was cancelled on Easter Sunday.
Guests were unable to speak to the line’s customer services due to the contact centre being closed on Easter Sunday.
“Following a delay to Aurora’s refit, we need to cancel Aurora’s cruise from Southampton to Zeebrugge,” the email said.
P&O Cruises said it will issue full refunds and offer a 20% future cruise credit.
Guests took to social media to vent their frustrations.
“At the start of it I thought: ‘Is it a joke? Is it a spam email?” Stacey Pinhorne, told the BBC.
The line should have given more notice, she said.
“We appreciate how disappointing this is for our guests who were booked to travel, a P&O Cruises spokesperson said.
The ship is still in Rotterdam finishing off the scheduled refit and maintenance work.
The next scheduled cruise is set to leave Southampton on April 24.
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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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