Ryanair condemned over ‘wallet’ refund policy
Budget carrier Ryanair is under fire again over its refund policy.
The airline now placing all funds owed into the customers ‘Ryanair Wallet’.
This is an extra, unnecessary step that Which? believes makes it more complicated for customers to get their cash back.
Customers must first confirm they want a refund which is then placed in the online wallet.
They are then required to contact the airline again to ask to withdraw the cash refund.
The watchdog believes this new scheme may violate the law.
Airlines are legally required to directly refund customers for cancelled flights within seven days, and required to gain customers’ signed agreements if they are offering a voucher as an alternative.
Ryanair told Which? they email a voucher by default for cancelled flights, and tell customers to ‘refuse’ the voucher if they prefer to be refunded.
Ryanair does not give passengers a choice over their refunds being issued into the wallet, and doesn’t to tell them about its updated refund method when booking flights.
Which? has asked the Civil Aviation Authority to investigate.
Which? called out Ryanair’s ‘potentially misleading; approach to providing refunds previously on several occasions.
In 2020 Ryanair customers complained they were sent unsolicited vouchers even after they indicated they wanted a cash refund.
Ryanair, along with other large airlines, also failed to consistently giving customers a refund within seven days of cancelled flights as then required under EU law.
Ray Monty
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Phocuswright reveals the world's largest travel markets in volume in 2025
Cyclone in Sri Lanka had limited effect on tourism in contrary to media reports
Higher departure tax and visa cost, e-arrival card: Japan unleashes the fiscal weapon against tourists
In Italy, the Meloni government congratulates itself for its tourism achievements
Singapore to forbid entry to undesirable travelers with new no-boarding directive