Ryanair condemned over ‘wallet’ refund policy

Friday, Mar 18, 2022 0

Budget carrier Ryanair is under fire again over its refund policy.

The airline now placing all funds owed into the customers ‘Ryanair Wallet’.

This is an extra, unnecessary step that Which? believes makes it more complicated for customers to get their cash back.

Customers must first confirm they want a refund which is then placed in the online wallet.

They are then required to contact the airline again to ask to withdraw the cash refund.

The watchdog believes this new scheme may violate the law.

Airlines are legally required to directly refund customers for cancelled flights within seven days, and required to gain customers’ signed agreements if they are offering a voucher as an alternative.

Ryanair told Which? they email a voucher by default for cancelled flights, and tell customers to ‘refuse’ the voucher if they prefer to be refunded.

Ryanair does not give passengers a choice over their refunds being issued into the wallet, and doesn’t to tell them about its updated refund method when booking flights.

Which? has asked the Civil Aviation Authority to investigate.

Which? called out Ryanair’s ‘potentially misleading; approach to providing refunds previously on several occasions.

In 2020 Ryanair customers complained they were sent unsolicited vouchers even after they indicated they wanted a cash refund.

Ryanair, along with other large airlines, also failed to consistently giving customers a refund within seven days of cancelled flights as then required under EU law.

Related News Stories :   Wizz Air extends free ticket offer to help Ukrainians     Emerald Airlines launches Belfast – Cardiff flights     Heathrow ordered to cut airport fees     Boeing 737 Max jets involved in several mid-air emergencies     Tokyo-Saipan flights to restart     Virgin Atlantic adds member award seat guarantee  


Ray Monty

Most Read

ITA Airways are expanding, Andrew Bunn UKI and Nordics Manager explains

Pierfrancesco Carino VP International Sales of ITA Airways explains the strategy for the airline

Antigua and Barbuda Update on What’s New in the Hotel Sector

Get a sneak peak at the Antigua and Barbuda’s Vision 2032

Diversity within DMO’s and the European influence - We speak to Destinations International

Western Australia is open for business and we speak to Roger Cook Deputy PM of the state and MOT

Buy Now Pay Later Travel Customers Are Demanding It

Dana Young of Visit Florida turns the tables on Graham as they discuss visiting the Sunshine State

Buy Now Pay Later Travel: Customers are Demanding it

Thailand is now fully opened: Learn all about it from Markland Blaiklock, head of Centara Hotels

Crypto Payments For Travel What You What To Know

Chris King of Lightning Recruitment speaks about the issues surrounding hiring talent

Price Based Country test mode enabled for testing United States (US). You should do tests on private browsing mode. Browse in private with Firefox, Chrome and Safari