Ryanair shows its compassionate side
Ryanair has agreed to refund the family of a customer who died before she was due to fly.
The airline initially said the family of Beryl Parsons could not get a refund because she had died more than 28 days before the flight she was due to take.
Under its terms and conditions, Ryanair only issues refunds if the bereavement occurs in the 28 days before travel.
Mrs Parsons’ son, Doug, asked Ryanair to refund the £230 flight to the Canary Islands, but received a letter saying his mother had breached its terms and conditions.
He threatened to take his mother’s urn and put it in the seat she had booked.
He told the Daily Mail: "If they had not given me the money back, I would have booked my mother’s ashes on to the flight and strapped her in the seat that I had booked for her."
Ryanair has now apologised and agreed to the refund, however, Mr Parsons says he will never fly with the airline again.
Lisa
Lisa joined Travel Weekly nearly 25 years ago as technology reporter and then sailed around the world for a couple of years as cruise correspondent, before becoming deputy editor. Now freelance, Lisa writes for various print and web publications, edits Corporate Traveller’s client magazine, Gateway, and works on the acclaimed Remembering Wildlife series of photography books, which raise awareness of nature’s most at-risk species and helps to fund their protection.
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