Seeing friends at the spa

Sunday, 26 Jul, 2005 0

Why do people visit spas?

Perhaps surprisingly, the top three reasons involve gift certificates, coupon discounts and, ranking third, a chance to gather with friends.

Those were the results of a Coyle Hospitality Group survey of more than 2110 people throughout the US when polled on their spa experiences.

Most likely spa service: hair, followed by nails and massages.

Top four factors in a satisfactory experience: quality of service, cleanliness, value and friendliness of provider.

What do spa-goers do when they are disappointed? A majority complain in person, while smaller numbers use complaint cards or tell the manager.

Report by David Wilkening



 

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