SITA biometric tech transforms Kuala Lumpur passenger experience
Domestic and international passengers flying out of Kuala Lumpur International Airport (KUL) can now benefit from new SITA biometric-enabled self-service touchpoints following a significant tech upgrade.
The extensive technology deployment features a hardware and software overhaul, including introducing more than 100 SITA biometric-enabled self-service Smart Path kiosks – the TS6, SITA Smart Path Bag Drop, and an IT infrastructure refresh.
SITA’s brand-new slimline TS6 kiosks are available from December 2021 and feature wireless connectivity.
The kiosks are ready and enabled for SITA Flex and the next generation of common-use API-based services that enable a low-touch, fully mobile passenger experience.
The new SITA Smart Path TS6 kiosk was the winner of the 2021 IF Design award and can be customised to fit with the airport’s brand design and specific customer needs.
The modular design also means enhancements and modifications can be made without replacing the entire kiosk.
As part of the software updates, Malaysia Airports has migrated to Windows 10 and upgraded its CORE servers, network equipment, and Baggage Reconciliation System to.
The upgrades are part of a broader transition from Airport 3.0 to Airport 4.0, which requires a fully integrated digital ecosystem for a seamless passenger journey.
Sumesh Patel, President, Asia Pacific, SITA, said: "Ensuring fluid passenger experiences while balancing operational efficiency is a high priority for airports globally. With this deployment, we’ve delivered on both elements, future-proofing the airport for a touchless journey via enhanced biometric capability."
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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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