Sun Country Airlines sued for stranding passengers in Mexico
Two passengers stranded in Mexico earlier this year by Sun Country Airlines have filed a lawsuit alleging breach of contract and negligence.
Customers were stuck in Mexico – some for several days – last April when Sun Country canceled flights due to a winter storm in Minnesota.
It turned into a perfect storm as the airline was ending its scheduled seasonal service right at that time.
It offered refunds but left customers to arrange and pay for their own passage home, a decision which was widely criticized.
Wayne Thomas LaBeau and Ma Florentina Busso LaBeau filed the lawsuit in U.S. District Court.
In an email to affected customers, the airline initially wrote: "Because this cancellation is due to weather, and our seasonal service has ended, you will need to make arrangements on another airline for your return flight."
It affected about 250 passengers.
Later, Sun Country CEO Jude Bricker acknowledged the company should have organized a rescue flight to bring customers back.
"With hindsight we should have flown a rescue flight to Mazatlan as service options are limited," Bricker said at the time.
It then agreed to pay for extra costs incurred by ‘rightfully frustrated’ customers to get home.
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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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