Tiger hunted for fare refund
MELBOURNE – TIGER Airways is facing some negative publicity around the region following its refusal of a full refund to a Melbourne woman who was booked on a non-existent flight from Hobart, Tasmania, and then not told of her replacement flight until an hour after it departed.
The official Malaysian news agency Bernama reported that Rebecca Thorpe booked a seat on an 8.30am Tiger Airways flight from Hobart to Melbourne on December 15, and arrived at 7am to ensure she did not miss it.
She became concerned when the Tiger Airways booking desk at Hobart Airport did not open.
“I checked the schedule and the flight didn’t exist,†she said.
Tiger charged Ms Thorpe A$87 for the return flight. Anxious to return to work in Melbourne and with no way to contact Tiger before 9am, Ms Thorpe said she was forced to catch a A$100 one-way Jetstar flight home.
The airline has offered Ms Thorpe a refund of A$24 on her A$87 fare.
Ms Thorpe took the case to Consumer Affairs Victoria and now plans to pursue Tiger for all costs through the Victorian Civil and Administrative Tribunal.
Tiger Airways’ head of communications, Matt Hobbs, said the A$24 refund was the full cost of the return leg of the trip, and no refund would be provided for her airline flight or the Jetstar fare.
Ian Jarrett
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