Top holiday frustrations highlighted
Tuesday, 29 Sep, 2009
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Overcrowded transport and airport queues top the list of frustrations experienced by people travelling on holiday.
A poll by consumer body Which? Holiday found the journey to and from their destination as the main gripe followed by difficulties getting between home and the airport, port, train or coach station.
Of the 5,003 consumers surveyed, more than half (53%) had no frustrations with any aspect of their holiday experience.
For those who holidayed in the UK, the satisfaction level increases with 60% finding no reason for complaint.
“But this still leaves 2,300 people who did have grumbles, and more than a third of these mentioned the journey to and from the destination,” Which? Holiday said.
The magazine, which is out today (Tuesday) as highlighted frustrations experienced with the two thirds of respondents who booked at least part of their holiday online.
“The most common web-related grievance was the issue of hidden costs or surcharges not shown in the original price, followed by the fact that booking online took too long,” Which Holiday said.
For those using an operator or agent to book, common problems included the final cost being more expensive than expected, unclear terms and conditions and unhelpful staff.”
For those flying on holiday, the biggest concerns were uncomfortable airline seats and delayed or cancelled flights.
Lengthy airport queues, poor food outlets and delays at baggage reclaim were also highlighted.
One of the most common complaints was that visitor attractions were overcrowded, badly managed or had long queues, according to the study.
Extra charges levied when picking up a hire car on holiday was also highlighted as an annoyance.
by Phil Davies
Phil Davies
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