Trafalgar launches new modules in agent eLearning program
Trafalgar has launched the latest modules in its eLearning program for agents, after good feedback on the initiative.
The latest modules, which form part of the Level 2 series of the program, include a Sherlock Holmes detective style format, which gives agents the opportunity to learn more about Trafalgar’s Britain and Ireland products. The other new module is called “Quiz-O-Ramaâ€, a fun game show format designed to teach agents more about Trafalgar’s CostSaver Europe program.
Trafalgar has also introduced an incentive program for agents to complete eLearning, including film tickets (awarded to all agents who complete first four modules), petrol vouchers (after completion of modules 5 and 6) and Myer vouchers (after completion of modules 7 and 8).
Additionally, after completing all modules, agents will be rewarded with a 50 per cent discount on a Trafalgar tour. More than 6,700 Travel Agents have participated in the Level 1 series – a four-module program – since its April 2006 introduction.
Paul McGrath, managing director of Trafalgar said, “The program has received very positive feedback from agents who thought it was fun and informative – some even said it is the best training concept they have seen in the industry.
“This unique, in-depth style of product training utilises flash animation and a highly interactive “game-style†format to educate and entertain participants.
“In a recent Trafalgar poll of nearly 6,500 travel agents, nearly 60 per cent expressed their preference for eLearning, as opposed to other kinds of training, citing the importance of accessibility and convenience.
“Travel agent feedback on the series praises both the entertainment and educational aspects of the programâ€
by The Mole
John Alwyn-Jones
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