Transportation Secretary calls out ‘unacceptable’ delays, cancelations
Transportation Secretary Pete Buttigieg penned a letter to ten US airlines, slamming ‘unacceptable’ levels of delays and cancelations.
Buttigieg wants airlines to give out meal vouchers to customers with delays of three hours or longer and hotel stays when delayed overnight.
Airlines ‘must provide timely and responsive customer service during and after periods of flight disruptions’
The Department of Transportation said nearly one in four domestic flights were delayed in the first half of 2022 and 3.2% were canceled.
The DOT is launching a website that will clearly display each airline’s performance on delays, cancelations and their refund policies, Buttigieg said.
“When passengers do experience cancelations and delays, they deserve clear and transparent information on the services that your airline will provide, to address the expenses and inconveniences,” Buttigieg wrote.
“The Department expects airlines to provide timely and responsive customer service during and after periods of flight disruptions.”
If not, the DOT will impose new rules.
Industry group Airlines for America claims weather and the national airspace traffic control system caused over 60% of flight cancellations in the first five months of 2022.
Delta says it has on refunded over 11 million tickets worth $6 billion since the start of 2020.
Passenger complaints to airlines were recently up 300% compared to pre-pandemic.
Ray Monty
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Higher departure tax and visa cost, e-arrival card: Japan unleashes the fiscal weapon against tourists
Singapore to forbid entry to undesirable travelers with new no-boarding directive
Euromonitor International unveils world’s top 100 city destinations for 2025
U.S.A. and Israel attacks on Iran impact air movements in the Gulf (Update 1.00pm CET)
Global tourism exceeds 1.5 billion travelers announces UN-Tourism