Travel Counsellors welcome first agents in Australia

Travel Counsellors, the largest home-based travel company in world and the UK market leader, has recruited its first agents to its Australian operation, with the two new Travel Counsellors – Claudia Silk and Trish O’Brien joining over 800 other Travel Counsellors from the award winning company located throughout the UK, Europe, and the USA. 

The company has also recently launched in South Africa.

The new Australian agents have now completed their initial 3 day induction course at the Australian headquarters based in Melbourne, where they learnt to use the company’s innovative booking systems and award winning technology, adapted to the Australian market.

They were trained by the company’s Head of Sales, Tim Martin and support staff Michelle Riel and Kim Formato.

“We are delighted to have our first Travel Counsellors operational in Australia,” says Martin, adding “The training has gone very well and we have had an excellent response from our new agents.”  

“They are now equipped to run their own home-based travel businesses, providing unique tailor-made travel solutions and selling a full range of travel products from leisure and corporate suppliers.”

“The agents have been given in-depth training on the company’s extensive intranet booking system, including the company’s innovative contact centre which provides a unique and comprehensive customer management solution.”

“They have also learnt how to use the Company’s ground-breaking dynamic packaging system, Phenix, which allows them to quickly and easily search and compare different travel options for specific dates in a matter of minutes.”

New Travel Counsellor Claudia Silk, whose first hand experience includes managing retail travel agencies, said, “After deciding to leave a major travel player I had a clear vision of what and where I wanted to position myself. 

“When Travel Counsellors appeared on the scene in Australia I knew immediately it was what I was looking for.”

“I was so impressed by the level of support, professionalism and experience the company offers its agents and after visiting the headquarters in Melbourne, meeting the management and training team, and using the amazing technology, Travel Counsellors really has met my every expectation.” 

Trish O’Brien who has been involved in a family travel retail outlet for many years and grown up in the travel industry says, “After completing the training and seeing firsthand the amazing support when it comes to marketing materials, back end administration support and business development, I am certain that Travel Counsellors will very soon set a new bench mark within the travel industry.”  “Both Claudia and I are raring to go and extremely excited about developing our businesses”.

Travel Counsellors managing director Steve Byrne said, “We have witnessed a considerable amount of interest from the industry since our launch in Australia two months ago.”

“There is a demand in the current Australian market for the Travel Counsellors concept, offering customers, agents and suppliers a new way of doing business, and we are excited to welcome our first Travel Counsellors to the team in Australia.”

“Travel Counsellors are successful because we are committed to building lasting relationships with our customers and I have no doubt that the company will soon be recognised as an innovative market leader in Australian travel.”

Report by The Mole